Delivered Catering Terms and Conditions

Timing

Place your order no later than 10am two business days before you need it or email through to the team for last minute orders.

Minimum Orders

Monday to Friday, $300 including GST (excluding delivery).

Saturday, $500 including GST (excluding delivery).

Sunday, $3,000 including GST (excluding delivery).

Sorry, we don’t deliver on Public Holidays.

Our On-Time Guarantee

If your delivery isn’t at your specified delivery address at the confirmed time we’ll:

• – Waive the delivery fee on your next order
  – Give you a $100 credit towards your next order
• For scheduling reasons, your delivery may arrive may arrive up to 60 minutes before your delivery time.

We will always call if your delivery is running late.

Payment

We require full payment before the day of delivery.

If your business or organization is planning on placing regular orders and would like to apply for alternative payment terms, please download and complete our Business Account Application Form and email it to [email protected]. We’ll be in touch shortly to confirm.

Please contact us if you require consolidated invoices.

Credit card payments incur a 2.5% surcharge.

Dietary requirements

Items suitable for various dietary needs are indicated on the menu. Please add notes next to these items in your cart before you check out so we know what you require. We’ll clarify your order before we process it.

Order confirmation, changes and cancellations

We check every order before sending a confirmation email. If you need to change your order, let us know and we can adjust your order as long as it reaches us by the cut-off time as mentioned above in ‘Timing’. If you cancel your order with less than 48 hours’ notice, you will be charged in full.

Sustainability

Where possible, we use local, cage-free and sustainable pork and chicken, and use the Forest and Bird Best Fish Guide to ensure we only choose sustainable seafood. To reduce our environmental impact, our menus change with the seasons and our waste reduction strategy includes software-driven stock control, as well as separating food, recycling, and landfill, in our kitchens and at your event.

Our cardboard serveware is 95% compostable, with recyclable plastic windows and all our disposable cutlery and plates are pine or bamboo. For a lower waste option, when placing an order with us, choose ‘Premium Presentation’ in the Cutlery, Serveware and Extras section. We’ll present the food on platters, and the additional fee covers the collection and cleaning the following business day.

Staff & Equipment

As a full-service catering and event company, we can provide everything from staff to complete event management. Please chat to our event team if you have a big idea and would like us to help make it a reality.

Loved your LittleWolf experience?

If you enjoyed your catering and refer us to a friend or business who hasn’t ordered from us before, you’ll both receive a $50 voucher for your next order.